Refund Policy

English Version

1. Eligibility for Refunds

   • Customers are eligible for refunds under the following circumstances:
     • Faulty or damaged goods.
     • Non-delivery of ordered items.
   • Refunds are not contingent on returning the purchased items.

2. Refund Process

   • To request a refund, customers must:
     • Contact our customer support within 30 days of the purchase.
     • Provide relevant details about the issue.
   • Refunds will be processed within 7 business days.

3. Non-Refundable Items

   • Certain items are non-refundable:
     • Digital products (e.g., software downloads).
     • Perishable goods.
     • Customized or personalized items.

4. Contact Information

   • For refund inquiries, contact our support team at support@fapkolo.com.